Frequently Asked Questions
Everything you need to know about VALLON eyewear and our services.
What makes VALLON eyewear different from standard sports sunglasses?
VALLON blends classic, heritage-inspired aesthetics with modern high-performance optics. Our sunglasses feature impact-resistant lenses and materials designed to withstand extreme mountain and outdoor environments without compromising on style.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your products?
Yes, all VALLON products are covered by a 2-year warranty against manufacturing defects. If your frames or lenses show signs of production flaws, we will repair or replace them free of charge.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or an exchange.
Are VALLON sunglasses suitable for high-altitude activities?
Absolutely. Many of our models, such as our glacier glasses, are specifically designed with side shields and Category 3 or 4 lenses to provide maximum protection against intense UV rays and snow glare at high altitudes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay to ensure a secure and convenient checkout process.